Utsav Classes
At Utsav Classes, we strive to provide the best educational services and ensure customer satisfaction. Please review our Refunds and Cancellations Policy carefully:
1. Cancellation of Courses
- If you wish to cancel your course enrollment, you must submit a cancellation request via email at [support@utsavclasses.com] within 24 hours of purchasing the course.
- Cancellations will only be processed if the course access has not been utilized or if there has been no login or participation in the course.
- Once the cancellation request is approved, access to the course will be revoked immediately.
2. Refund Policy
- Refunds will only be provided for cancellation requests made within 24 hours of purchase.
- After 24 hours of purchasing the course, no refunds will be granted.
- If your cancellation request is approved, the refund will be processed within 5-7 business days. The refund will be credited to the original payment method (e.g., credit card, debit card, or bank account), depending on your chosen payment method during the transaction.
- Please note that the refund process duration may vary depending on your bank or payment provider, and any transaction charges imposed by them will be non-refundable.
3. No Refunds for Completed Courses
- Once a course has been fully accessed or completed, no refunds will be granted.
4. Payment Gateway (Razorpay)
- Payments made through Razorpay are processed securely. Razorpay may have additional terms and conditions for refunds and cancellations, which will apply alongside our policy.
- For any issues related to payment or refunds via Razorpay, you can contact our support team at [support@utsavclasses.com].
5. Changes to This Policy
- Utsav Classes reserves the right to modify or update this Refunds and Cancellations Policy at any time without prior notice. Please check this page periodically for any changes.
For any further inquiries or assistance regarding refunds or cancellations, feel free to reach out to our support team at [support@utsavclasses.com].